T&Cs
Please read our terms and conditions before you place an order. If you’d like to ask us any questions, do get in touch.
These Terms of Service apply to all sales via our online shop and do not affect your statutory rights.
1. PRODUCT SPECIFICATION:
Most of the furniture and home accessories we sell are second hand, reclaimed and up-cycled. They have been used and loved over many years which only adds to their charm. Please don't expect to receive an item in brand new condition. We carry out restoration on items where necessary and will highlight any minor defects in our product descriptions. If you want more details on any product or have any questions about the condition or suitability of any product, please contact us before purchasing.
By buying from The Odd Thing, you agree to accept the products as they are photographed and described. Once the product has been delivered, The Odd Thing cannot be held responsible for any deterioration or damage through usage, by the recipient.
We reserve the right to withdraw any products from this site at any time and/or remove or edit any materials or content on this site.
We recommend protecting furniture if placing items on painted and varnished surfaces. Whilst the surfaces have been treated with many layers of paint, varnish and oil, we can not guarantee that mugs, glasses or other accessories won’t damage the finish.
All upholstered items comply with current fire retardant regulations.
2. MEASUREMENTS:
Our product descriptions will always include the approximate dimensions of the item however, access for delivery to your room of choice is your responsibility. We cannot be held responsible if an item of furniture cannot gain access to, or does not fit in its intended space. We strongly recommend that you measure all access areas prior to making a purchase
If you would like exact dimensions for an item please contact us before purchasing.
3. PRICES:
All prices exclude delivery.
4. PAYMENTS:
The Odd Thing accepts payment via PayPal. If you don’t have a PayPal account you can also use all major credit cards, via PayPal. We’ve chosen to do it this way to offer you the highest level of protection when making a purchase. PayPal deliver one of the most secure payment platforms in the world. After more than a decade as the leader in online payments, they've learned a thing or two about keeping your information safe.
Safeguarding your financial and personal information is one of PayPal’s most important priorities. That's why they automatically encrypt all sensitive information sent between your computer and their systems, ensuring your information is kept private.
If you want to know the techy stuff…they verify that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available). They store your personal information and ensure it's heavily guarded both physically and electronically. To further safeguard your debit and credit card numbers and your bank account details, they do not directly connect their firewall-protected servers to the internet.
5. DELIVERY:
Unless otherwise stated, the list price shown does not include delivery. Please send us a message before purchasing to obtain an accurate delivery quote. Please include your full postcode and details of the item you’re interested in. Alternatively, you're welcome to arrange collection of your item from our workshop in Warrington, Cheshire.
If you are unable to accept delivery of your goods on the confirmed delivery date, we reserve the right to charge you an additional fee for any subsequent deliveries.
If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods or the value.
We don’t currently deliver to addresses outside of the UK.
6. GIFT VOUCHERS:
You may exchange The Odd Thing gift vouchers, to the value indicated, wholly or partly for Odd Thing products listed in our online shop on www.theoddthing.co.uk or for upcycling or furniture design services.
All Odd Thing gift vouchers expire six months from the date of issue. They are non-refundable and cannot be exchanged for cash or for goods or services already supplied or ordered. If your order exceeds the value of the gift voucher, the balance must be paid by debit or credit card, or on receipt of our invoice. If your order is less than the value of the gift voucher, no refund will be given for the difference.
If you return an item supplied in exchange for a gift voucher, we will re-issue a gift voucher for the original face value, valid for six months from the date of your refund.
All gift vouchers will be sent out by Royal Mail.
If your voucher is lost, stolen, mislaid or damaged, please notify us and we will replace the voucher.
Our normal terms and conditions of purchase apply to products and services supplied in exchange for a gift voucher. Gift vouchers are not redeemable on third party websites such as our Etsy store.
7. RETURNS AND REFUNDS:
We will accept returns of all items except those made-to-order. Please inform us within 48 hours of delivery that you wish to return an item. They must be returned within 14 days. Once received back we will refund in full less any delivery charges (unless the goods are faulty or incorrect) within 5 working days. Any return delivery charges will be payable by you. Please ensure you get a proof of postage when returning items.
8. WEBSITE:
We make every effort to show every product as accurately as possible but due to limitations and differences between types of display there may be slight colour differences to those displayed.
We endeavour to ensure the accuracy of our website however it is possible some errors may occur. We will make every effort to rectify any errors as soon as possible but we cannot be held responsible.
We are entitled to refuse any order placed by you.
Any material downloaded or obtained from our website is done so entirely at your own risk.
Our Terms of Service do not affect your statutory rights.
9. LIABILITY:
Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply, when accessing or ordering from The Odd Thing website.
In the unlikely event that there is an error in the cost of the goods that you have ordered, we will contact you as soon as possible, but shall be under no obligation to fulfil an order for a product that was shown with an incorrect price.
If you have ordered and paid for a product, where the cost shown on our website is incorrect, for any reason, we will email you to advise that we have not accepted your order and that it has been cancelled and we will make a full refund to the same account that the funds were originally taken from. You will be advised of the correct cost of the product and are able to re-order it, if you wish to do so, as a new transaction.
If you receive goods that are either damaged or defective, or not what you ordered, you must notify us within 48 hours of receiving the order and we will then arrange to refund the costs of the goods and any shipping costs, once returned and received back to The Odd Thing, unless we inform you that the return is not necessary. This does not affect your statutory rights.
We do not accept any liability for any errors and/or omissions contained on our website and reserve the right to change information, prices and descriptions of products listed, at any time and without notice.
We have provided the most accurate representations of each product for sale on the website, though due to a number of varying factors, such as internet browsers etc., we cannot be held responsible or liable for any differences in colour between the image and the actual product itself.
We will not be liable to you or any third party by our withdrawing any product from this site, whether or not that product has been sold.
The Odd Thing cannot be held responsible or liable for your use of any websites that are accessible from this website, as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with The Odd Thing.
We cannot be held responsible for any delay in the delivery of your order.
The Odd Thing shall not be liable to you by reason of any representation, or implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs or other claims for compensation whatsoever, which arise out of, or in connection with the use of The Odd Thing website, the sale of their products or their use of resale by you.
10. PRIVACY POLICY:
Unless required to by law, your details will never be passed to a third party for any reason. We will only use your information for the purpose of fulfilling orders placed by you and adding you to our email list to advise you of future introductions, special offers etc.
On placing an order, you will be added to our email list, though should you not wish to receive mailings, please contact us and your name will be removed.
11. COPYRIGHT & TRADEMARK:
All the content on The Odd Thing’s website, which includes photographs, logos, pictures, video, copy and any other materials, represent the copyright or registered trademark of The Odd Thing. The reproduction, modification, copying, circulation or incorporation of any content on The Odd Thing’s website is forbidden, with the exception of copying, printing or downloading material for the sole purpose of using the website in good faith or for non-commercial reasons.
Registered Address:
The Odd Thing, Unit 24 Wharf Industrial Estate, Warrington, WA1 2HT